IT Support Partner Manager (f/m/d)

As IT Support Partner Manager you will be engaged in the End User Support Processes for the EMEA region, it’s locations and the Business Areas operating within that Region. You will be familiar with the Global and Localised IT Services consumed in the region and you will be familiar with and understand the integration, workflows and governance of Siemens Healthineers ITSM Processes used by IT Services.
The IT Support Partner Manager will act as a bridge between Global Service Owners & Service Managers and Regional IT Partnership & Support Teams and will support the deployment of New Services and Changes / Enhancements to existing services.
The IT Support Partner Manager will engage and assume an active role in Regional and/or Business Area IT User Engagement Forums, including Regional or Business Area IT Information Share Meetings, Regional or Business Area On-Site Support Team Meetings, User Experience Roadshows and Regional and Business Area Participation in IT Learning Forums.
The IT Support Partner Manager will develop and maintain a Network of Key Contacts and Stakeholders, for their Region and relevant Business Areas in support of IT Program and Project Roadmaps, acting as the Support Agent / Coordinator with IT Partner Managers and Business Application Owners, on behalf of IT Projects.